Voice agents

Enterprise AI voice agents.

Agents that pick up, talk like a human, and finish the call. Refi inquiries, scheduling, dispatch, intake. Sub-second response, self-hosted models, pathways for regulated workflows.

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Call transcript: Mara Reyes mortgage refinance inquiry (Day 1)

User
Hi, I'm Mara Reyes. I'm looking at refinancing.
Agent
Hi Mara. I have your file. You’re at 7.625% on $387K.
Agent
Today’s 30-year fixed is 6.125%. Saves you about $300 a month.
Agent
Want to lock it?
User
Yes, lock it.
Agent
Locked through Nov 7. Loan Estimate goes out today.
User
Thanks.

Same brain. Every channel.

Voice, iMessage, SMS, and chat run the same agent and share the same memory. Customers don’t repeat themselves when the channel changes. The next one picks up where the last one stopped.

Built for the call, not the demo.

Voice is where regulated workflows actually run. Bland handles the full stack, model, latency, telephony, audit, on infrastructure you can point a security review at.

Sub-200ms response

End-to-end latency tuned for telephony cadence. The agent picks up like a person on the other end of the line, not a queue.

Voice cloning

One audio clip becomes a production voice model. Brand-consistent across every outbound call and inbound pickup.

Conversational pathways

Branching logic with guardrails. Regulated workflows handled deterministically, disclosures, verifications, holds, not by prompt hope.

Telephony portability

Bring your own number, carrier, or SIP trunk. We work with the dialer, IVR, and number pool you already run.

Or write it the way you write everything else.

REST, JavaScript, the CLI, or MCP for any AI editor. Same API surface across every channel.

curl -X POST https://api.bland.ai/v1/calls \
-H "Authorization: $BLAND_API_KEY" \
-H "Content-Type: application/json" \
-d '{
"phone_number": "+14155552120",
"task": "Qualify refi lead",
"voice": "june"
}'

Built to pass your security review.

Encryption, identity, residency, audit, and incident response in one place. Pass legal, procurement, and the security team on day one.

Encryption

AES-256 at rest. TLS 1.3 in transit. HSM-backed keys.

Call recording

Configurable retention. Redaction on transcripts. BAA for healthcare.

Identity & access

SSO / SAML, RBAC, MFA enforced on every production system.

HIPAA + SOC 2

BAA available. SOC 2 Type II audited annually.

Telephony compliance

TCPA, CPNI, and do-not-call honored across outbound dialers.

Audit trail

Tamper-resistant call logs. Every disclosure recorded.

Data residency

US, EU, and APAC regions for sovereign workloads.

Incident response

24/7 on-call. SLA-bound notifications. Documented runbooks.

Frequently asked questions

End-to-end response runs under 200ms on the standard model tier. Self-hosted deployments tune that further against your traffic profile.

Yes. Unlimited concurrent calls on enterprise plans, plus pacing controls, call disposition tracking, and integration with your dialer and CRM.

Voice agents drop into the call path through SIP, Twilio, Genesys, NICE, or any provider that emits standard telephony events. Replace the menu, keep the number.

PII redaction in transcripts, configurable retention, BAA for healthcare, and tamper-resistant call logs that pass procurement and audit reviews.

Build AI that people actually want to talk to

Deploy production-grade voice agents in 30 days. Book a demo to get started today.

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