Your platform for making ultra realistic AI Phone Calls
What is Bland?
AI that lets your customers get off hold.
Americans spend over a billion hours a year sitting on hold. Stop wasting your customers time. Let them talk to an AI agent built with Bland so they never have to hear that awful soft jazz again.
AI that says what you want, when you want it to.
AI doesn’t need to hallucinate. Map out entire conversations with Conversational Pathways, and set strict guardrails so your AI agent is your most responsible new employee.
AI that makes every customer feel special.
Your company is unique and so are your customers. Use AI that speaks any language, in any voice, with human-like emotional intelligence. Your customers will finally feel heard (because they actually will be).
How it Works
Customizable AI for your customer journey.
Great conversations aren’t just the right words-- they're timing, tone, and adaptability. Your AI needs to be fast, understanding, and precise. With Conversational Pathways, you control every response, so your AI can be informative and empathetic.
Pathways break your communication into modular steps; each with customizable prompts, conditions, data extraction points, and guardrails. You map out the conversation and define each decision for your AI to make. Bland does the rest.
How it Works
Book an appointment. Update a CRM. Send a text. All in one workflow.
Pathways are the brain of your business. We deeply integrate into your existing systems, whether its a scheduler, ERP, or CRM, so your agents don’t just talk, they take action.
Thousands of calls a day means thousands of unique responses. Pathways are always expanding and improving, so your AI is ready for the next challenge before you are.
See Bland in action
Every day, Bland handles
calls just like yours. Take a listen.
Security
Our top priority is your customer’s security too.
Cloud solutions come at the expense of call quality. Bland provides end-to-end infrastructure so your customer experience is never reliant on big model providers.
That means faster response times, 99.99% uptime and fewer dependencies on external factors. All while driving your marginal call costs to zero.
Data in house
All Personally Identifiable Information is completely secure and stored in house by Bland.
SOC2 Type Il
Protecting your data is our top priority. But don't take our word for it, we've been audited and we're SOC2 Type || compliant.
PCI DSS
Need to handle payments over the phone? We're compliant and protect all cardholder data.
HIPAA
Have a medical use case for Bland's Al? Don't worry, we're HIPAA compliant as well.
Pen tests
We're regularly conducting penetration tests on our systems to make sure your data is always safe.
Unit Tests
Our engineering standards are high, we are constantly testing Bland to ensure even the smallest bugs don't impact you.
Implementation
We'll personally ensure all of your standard operating procedure's are held to the standard they should be.
Guardrails
For calls, we ensure every conversation has robust guardrails so Bland always represents your Brand properly.
