Why Your Customers Will Prefer Talking to an AI Phone Agent Within 2 Years
It’s no secret that customers in today’s marketplace are increasingly demanding. There is an expectation of receiving support instantly, and limited tolerance for incompetence. The stories of horrific customer support calls, hours on hold, and mistreatment far outweigh those of quick and clean resolutions.
Today, when most people hear the term “AI Phone Agent”, they think of clunky automated phone systems, endless “Press 1 for more options” and the crowd favorite “I did not hear what you said, please repeat”.
But those archaic systems that are most prevalent today are set for extinction. The team at Bland has revolutionized what it means to have automated phone support (and has the track record to prove it).
AI phone agents aren’t just adequate ways for companies to save money on customer service and their call centers. They’re better than speaking to live agents in a lot of cases.
Here are six reasons why your customers will prefer talking to your custom built, Bland AI phone agents in the near future.
1. Instant and Always-On Support
There is no excellent customer phone experience that includes wait times. The only organizations that can get away with treating their customers this way these days are all government agencies.
For the rest of us, we need to build and maintain big call centers in order to keep wait times reasonable.
Until today.
AI Phone agents from Bland are available 24 hours a day, in perpetuity. They can scale up infinitely when call volume spikes, and even more importantly down when there are no callers.
That means no wait times for your customers, and no giant call center bill for idle operators when there aren’t.
2. Consistent and Reliable Service
The larger your organization scales, the harder it can be to maintain quality across all of your call support operations. No matter how highly trained your operators are (and in most cases they aren’t), there will be inconsistencies across your customer experience.
AI Phone agents take the next step in creating a uniform voice for your brand in every single interaction with a caller. Need to make changes to your script, or the tone of your operators? A single change in Bland’s platform can instantly be applied to all of your phone conversations in real time.
AI Phone agents don’t get irritated, or tired, or short with a difficult customer. They have infinite patience and can address every caller with the same, polite tone.
3. Improved Customer Experience
Modern AI phone agents sound just like real people, not clunky automated robots. They can be trained to speak in any language, and personalized to the tastes of your specific customer base.
The clarity of speech combined with native language support are what really set AI phone agents apart from the majority of call center operators. No frustrating accents to decipher either!
4. Advanced Problem-Solving Capabilities
Why are you calling?
There are several aspects of AI Phone agents that give them even more advantages compared to a human operator (in most use cases). Instead of forcing your callers to shift themselves through a large robotic menu, a short conversation with an AI agent can guarantee that their concern is understood and they are redirected to the right department (or virtual agent) seamlessly.
Please wait while I look up your account info
Nobody wants to sit on the phone while an operator reads through a caller's information and previous support cases. AI Phone agents can look up the information they need while speaking to a caller so there’s no need for awkward pauses and short holds.
Cross Platform Knowledge
AI agents can operate across multiple mediums (phone support, email etc.) and share knowledge across all of them. They can pull from shared historical data quickly and be up to speed in milliseconds, not minutes of back and forth conversation.
5. Increasing Customer Trust in AI
The public perception of AI has already begun its shift from early adoption hesitance to widespread use and appreciation. The vast majority of knowledge workers use some version of AI tools on a daily basis, and virtually all those who do would agree that the technology saves them time. It’s only a matter of time before the average consumer grows to see AI phone agent technology as a faster, more convenient way to get things done.
6. Cost-Effectiveness Drives Faster Adoption
All for-profit enterprises are driven by the factors of increasing profitability and improving their products and services. AI enabled call centers help drive down the costs of what’s become a significant burden on companies with large customer bases.
Due to their ease of integration, low costs, and infinite scalability any company trying to compete by lowering overall costs will be forced to adopt AI phone agent technology. This in turn, alongside the rapidly improving competitive landscape of AI itself leads only to better and better implementations.
Final Thoughts
Convinced yet? Not only are AI phone agents an obvious solution from a cost and service perspective, but the very caliber of service the solution provides will continue to outpace the traditional call center operation.
It’s only a matter of time before the consumer has enough positive interactions with AI phone agents before they start preferring them to slow robot menus and careless human operators.
