Insights, stories, & trends shaping the AI Calling

Bland Blog

AI Customer Support is the new Norm

Why Your Customers Will Prefer Talking to an AI Phone Agent Within 2 Years

AI Customer Support is the new Norm

John Bland  |   Dec 24, 2024 — 5 minute read

Welcome to 2024, conversational AI has finally arrived. With it, a host of new companies, including Bland AI, Retell AI, Vapi AI, and Air AI have entered the scene, offering a range of different services to companies looking to automate their phone calls.

Best AI Phone Agent: Bland AI vs. Retell vs. Vapi vs. Air

Best AI Phone Agent: Bland AI vs. Retell vs. Vapi vs. Air

Mar 24, 2024 — 5 minute read

AI phone calls will transform how the healthcare, customer engagement, and personalized services industries operate: to the tune of hundreds of billions of dollars.

Applications of AI Calling: In Healthcare, Customer Engagement, and Personalized Services

Applications of AI Calling: In Healthcare, Customer Engagement, and Personalized Services

Feb 18, 2024 — 2 minute read

AI phone agents are amongst the first technologies poised to completely upend society as we know it.

2024 Guide: AI Phone Agents for Enterprise

2024 Guide: AI Phone Agents for Enterprise

Mar 18, 2024 — 5 minute read

AI Voice Bots are a powerful new technology, with the potential to fundamentally change the way companies and customers interact.

AI Voice Bots: How to Build your own with Bland

AI Voice Bots: How to Build your own with Bland

Feb 18, 2024 — 1 minute read

The landscape of customer service has undergone a remarkable evolution in recent years, moving from frustrating low-budget call centers to the more responsive, albeit sometimes limited capabilities of AI chatbots. 

A Step-by-Step Guide to Transitioning to AI-Powered Call Centers

A Step-by-Step Guide to Transitioning to AI-Powered Call Centers

Sep 18, 2024 — 4 minute read

Have you ever missed a crucial call, painfully aware that each unanswered ring might translate to a lost business opportunity? Keeping up with customer demands means being perpetually accessible—a tall order for any team.

5 ways AI call center agents can streamline your operations

5 ways AI call center agents can streamline your operations

Jul 5, 2024 — 2 minute read

Customer support technology is rapidly evolving. Bland.ai leads this change with AI phone agent software, transforming business-customer interactions.

Five Industries That Need AI Phone Agents Most & Why

Five Industries That Need AI Phone Agents Most & Why

Aug 2, 2024 — 3 minute read

Want to take your call center to the next level? Using AI can cut downtime, save you money and get your talented customer service reps working on the tasks that actually matter to your clients.

Maximizing Efficiency: Integrating AI into Your Call Center Tech Stack

Maximizing Efficiency: Integrating AI into Your Call Center Tech Stack

Jun 25, 2024 — 3 minute read

Many businesses are looking to take advantage of the benefits of AI. If you want to cut down wait times, improve customer experiences, reduce employee workload, and improve call resolution rates, bringing AI phone software into your suite could be game-changing. 

Choosing the Best AI Phone API: Bland vs. Twilio

Choosing the Best AI Phone API: Bland vs. Twilio

Jun 24, 2024 — 5 minute read

Imagine having a seamless AI phone number that can answer calls, manage basic queries and do your outreach for you. How much time could you save on your outreach?

7 Must Haves for AI Phone Calling

7 Must Haves for AI Phone Calling

Jun 1, 2024 — 2 minute read

For the first time ever, businesses can automate the majority of their customer service. Follow-up emails can be scheduled in advance, outreach texts can be tailored and sent out to thousands of customers simultaneously, and chatbots can be programmed with answers to frequently asked questions.

The Rise of AI Call Centers: What You Need to Know

The Rise of AI Call Centers: What You Need to Know

Jun 20, 2024 — 3 minute read