At Bland, we’re always working on improving the experience of building and managing AI phone calls. Our latest updates make managing and optimizing your workflows more efficient.
From reusable Node Library presets to AI-powered call log search, these new features are designed to help teams iterate faster and gain deeper insights into their AI phone calls. Here’s what’s new:
1. Node Library: Reusable Presets for Faster AI Call Development
Building AI phone call pathways just got a little easier. Our new Node Library allows you to store reusable node presets and browse a selection of pre-made nodes created by the Bland AI team. Instead of rebuilding common actions from scratch, you can now quickly insert tested components into your workflow.
For example, the "Collect Phone Number" and "Collect Last Name" nodes provide structured ways to capture user data during a call. These nodes ensure that key details are formatted correctly, reducing errors in transcription and database entries.
Another exciting addition is the ability to submit your own nodes for approval. If you create a useful node that could benefit the broader community, you can share it with other teams building AI phone call applications.
2. Revamped Call Logs with an Active Calls Tab
Managing live and past calls is now more streamlined with our updated Call Logs page. The new Active Calls tab makes it easier to monitor ongoing AI phone calls in real time. Instead of navigating through different sections to check on live interactions, everything is available in one place.
Additionally, historical call logs are now more intuitive to browse, making it simpler to track previous conversations, review outcomes, and identify trends in how users engage with your voice AI agents.
3. Upgraded Test Cases: More Flexibility in Pathway Testing
Testing AI phone call pathways is an essential part of ensuring smooth customer interactions. With this update, you can now create a pathway test case from any point in the workflow.
This means you no longer have to run an entire test from the beginning—just jump to the section you need to validate. Whether you’re fine-tuning a complex branching scenario or testing a specific response pattern, this feature makes iteration much faster.
4. Search Call Logs with AI for Deeper Insights
Manually sifting through call logs to find specific interactions is time-consuming. With semantic search, you can now search call logs using natural language.
Instead of searching by rigid keywords, try searching for phrases like:
- “User was frustrated” – See all instances where a user expressed frustration.
- “Collected a phone number” – Instantly locate interactions where phone numbers were gathered.
This upgrade enables teams to analyze trends more efficiently, identify common pain points, and refine AI phone call pathways based on real user feedback.
Final Thoughts
These updates make building and managing AI phone calls more efficient. Whether you’re using the Node Library to speed up development, leveraging AI-powered search to analyze conversations, or keeping track of active calls more easily, these changes help you work faster.
Try them out and let us know what you think—we’re excited to see how they improve your Bland experience!
