# Bland > Bland is an enterprise voice AI platform for high-volume, regulated, and complex phone workflows. Companies use Bland to build, deploy, and monitor AI voice agents that sound human and operate at the scale of a top-10 US bank, a national telco, and Fortune 500 financial services firms. Bland owns the full voice AI stack: telephony, speech-to-text, language model, text-to-speech, and pathway orchestration. The platform delivers sub-400ms latency, 1 million concurrent calls, and supports 40+ languages out of the box. Per-minute pricing covers LLM, TTS, STT, and telephony in a single line item. There are no per-token charges, no per-feature surcharges, and no separate vendor invoices to reconcile. A dedicated Forward Deployed Engineer team builds the customer's first agent end to end. Bland holds SOC 2 Type I, SOC 2 Type II, HIPAA, GDPR, and PCI DSS certifications. Self-hosted and on-premises deployments are available for regulated industries. ## Product - [Bland Voice](https://www.bland.ai/product/bland-voice): AI phone agents for inbound and outbound calls at enterprise scale. - [Conversational Pathways](https://www.bland.ai/product/conversational-pathways): Visual conversation designer for branching multi-turn phone workflows with state, tool calls, and variable extraction. - [Bland SMS](https://www.bland.ai/product/bland-sms): Two-way SMS automation that pairs with voice agents for follow-up and confirmation flows. - [Bland Chat](https://www.bland.ai/product/bland-chat): Web and embedded chat agents that share infrastructure and context with voice agents. ## Documentation - [Documentation home](https://docs.bland.ai): Quickstarts, tutorials, SDK reference, and full REST API documentation. - [Pathways tutorial](https://docs.bland.ai/tutorials/pathways): How to build branching, multi-turn conversation flows with state and tool calls. - [Batch calls tutorial](https://docs.bland.ai/tutorials/batch-calls): How to dispatch large volumes of outbound calls programmatically. - [Build your own voice (BTTS)](https://docs.bland.ai/tutorials/btts): How to clone or design custom voices for production agents. - [Chat widget tutorial](https://docs.bland.ai/tutorials/chat-widget): How to embed a Bland chat agent on a website. - [Custom Twilio integration](https://docs.bland.ai/tutorials/custom-twilio): How to bring your own Twilio number and provision it for Bland. - [Outcomes](https://docs.bland.ai/tutorials/outcomes): How to measure and classify call results for analytics and routing. - [Memories](https://docs.bland.ai/tutorials/memories): How to give an agent persistent context across calls. - [Guard rails](https://docs.bland.ai/tutorials/guard-rails): How to constrain agent behavior with policy rules. - [CLI SDK](https://docs.bland.ai/sdks/cli): Bland command-line tool for managing agents, calls, and pathways. - [Web Agent SDK](https://docs.bland.ai/sdks/web-agent-sdk): Embed Bland agents directly in browser applications. - [Dev Terminal SDK](https://docs.bland.ai/sdks/dev-terminal): Local development environment for building and testing agents. - [REST API: Send a call](https://docs.bland.ai/api-v1/post/calls): Endpoint for placing an outbound call from your application. - [Platform billing](https://docs.bland.ai/platform/billing): How Bland pricing, invoicing, and usage tracking work. ## Enterprise features - [SSO](https://docs.bland.ai/enterprise-features/SSO): Single sign-on integration for enterprise teams. - [SIP integration](https://docs.bland.ai/enterprise-features/SIP-integration): Connect Bland to existing SIP infrastructure. - [JWT authentication](https://docs.bland.ai/enterprise-features/jwt-authentication): Token-based auth for secure agent API access. - [Custom dialing](https://docs.bland.ai/enterprise-features/custom-dialing): Carrier and dial-plan configuration for enterprise telephony. - [Citations](https://docs.bland.ai/enterprise-features/citations): How agents cite knowledge base sources during conversations. - [Custom code node](https://docs.bland.ai/enterprise-features/custom-code-node): Run custom logic inside a pathway during a live call. - [Scheduling node](https://docs.bland.ai/enterprise-features/scheduling-node): Native scheduling primitive for booking inside a call. - [Studio flow integration](https://docs.bland.ai/enterprise-features/studio-flow-integration): Bridge Bland agents with Twilio Studio flows. - [Infrastructure and releases](https://docs.bland.ai/enterprise-features/infrastructure-and-releases): How Bland operates production infrastructure for enterprise customers. ## Use cases - [Appointment booking](https://www.bland.ai/use-cases/appointment-booking): AI agents that schedule, confirm, reschedule, and remind for healthcare, services, and field operations. - [Inbound call handling](https://www.bland.ai/use-cases/inbound-call-handling): 24/7 AI receptionist that answers, routes, qualifies, and books without human staff. - [Financial intakes](https://www.bland.ai/use-cases/financial-intakes): Compliant intake automation for banks, lenders, and insurance carriers under SOC 2, PCI DSS, and FDCPA. - [Logistics ID verification](https://www.bland.ai/use-cases/logistics-id-verification): Driver and dispatch verification at scale for transportation and logistics operations. ## Solutions - [AI receptionist](https://www.bland.ai/ai-receptionist): Always-on inbound voice agent for businesses that need to answer every call. - [Voice agent](https://www.bland.ai/voice-agent): Build, deploy, and monitor voice agents purpose-built for business operations. - [IVR replacement](https://www.bland.ai/ivr-replacement): Replace legacy touch-tone IVR with conversational AI that resolves calls instead of routing them. - [AI agent platform for enterprise](https://www.bland.ai/ai-agent-platform-for-enterprise): End-to-end voice AI platform with compliance, scale, and dedicated implementation support. ## Industries - [Banking and financial services](https://www.bland.ai/conversational-ai-for-banks): Voice AI for banks operating under SOC 2, PCI DSS, and consumer protection regulations. - [Healthcare](https://www.bland.ai/conversational-ai-in-healthcare): HIPAA-compliant voice AI for patient intake, appointment reminders, and care coordination. - [Insurance](https://www.bland.ai/conversational-ai-for-insurance): Voice AI for claims, policy servicing, and customer support across personal and commercial lines. - [Telecommunications](https://www.bland.ai/conversational-ai-for-telecom): Tier-1 support, billing, and service activation in English and Spanish. ## Trust and compliance - [Trust and security](https://www.bland.ai/trust-security): SOC 2 Type I and II, HIPAA, GDPR, PCI DSS certifications. Self-hosted, on-premises, and dedicated cloud deployment options. - [Model governance](https://www.bland.ai/model-governance): How Bland trains, evaluates, and governs models used in production deployments. - [Privacy policy](https://www.bland.ai/legal/privacy-policy): Data handling, retention, processing, and customer rights. - [Terms of service](https://www.bland.ai/legal/terms-of-service): Acceptable use, service-level commitments, and contract terms. ## Pricing - [Pricing](https://www.bland.ai/pricing): Bundled per-minute pricing covering LLM, TTS, STT, and telephony. No token charges, no per-feature add-ons. - [Enterprise](https://www.bland.ai/enterprise): Self-hosted, on-premises, and dedicated cloud options with volume pricing, dedicated FDE team, and custom SLA. ## Compare with alternatives - [Bland vs Retell AI](https://www.bland.ai/retell-ai-alternative): Bland is built on proprietary infrastructure for regulated industries. Retell assembles third-party APIs for developers. - [Bland vs Vapi](https://www.bland.ai/vapi-ai-alternative): Bland owns the full voice stack. Vapi is a wrapper that requires bringing your own LLM, voice, and telephony providers. - [Bland vs ElevenLabs](https://www.bland.ai/elevenlabs-alternative): Bland delivers full conversational voice AI. ElevenLabs is a TTS engine without dialogue, telephony, or orchestration. - [Bland vs Sierra](https://www.bland.ai/sierra-ai-alternative): Bland leads on outbound, regulated, and high-volume workflows. Sierra leads on retail customer service. - [Comparison hub](https://www.bland.ai/comparison): Side-by-side comparison of Bland and the major voice AI platforms. ## Customer stories - [Case study: Needle](https://www.bland.ai/case-studies/needle): Outbound voice AI deployment with measured volume and outcomes. - [Case study: IHFA](https://www.bland.ai/case-studies/ihfa): Housing finance authority running compliant voice AI workflows. - [Case study: Kin Insurance](https://www.bland.ai/case-studies/kin-insurance): Insurance carrier using voice AI for policy servicing. - [Case study: Parade](https://www.bland.ai/case-studies/parade): Logistics and freight operations using voice AI for dispatch and verification. - [Case study: MPA](https://www.bland.ai/case-studies/mpa): Multi-channel deployment in a regulated environment. - [Case study: Monster RG](https://www.bland.ai/case-studies/monster-rg): Inbound and outbound voice AI at scale. - [Case study: Oxycell](https://www.bland.ai/case-studies/oxycell): Healthcare voice AI deployment. - [Case study: PrecisionIT](https://www.bland.ai/case-studies/precisionit): Enterprise voice AI for IT and field operations. - [Case study: Financial services outbound](https://www.bland.ai/case-studies/financial-services-outbound): High-volume outbound calling under FDCPA and TCPA compliance. ## Resources - [Blog](https://www.bland.ai/blog): Technical guides, voice AI architecture, deployment playbooks, and industry analysis. - [Webinars](https://www.bland.ai/webinar): Live and recorded sessions covering voice AI architecture and customer deployments. - [Partners](https://www.bland.ai/partners): Implementation partners, telephony providers, and integration ecosystem.