Your customers deserve better phone calls.
What is Bland?
Your Al that makes phone calls they'll love.
No one likes listening to hold music for hours only to deal with bad attitudes. Bland's your Al that puts any call from sales to support on autopilot-handling millions of calls 24/7 all while sounding human.
Your platform to direct your customer's experience.
You know your customer best. Give Bland your use case, tell it the different directions conversations can go, their destinations, and drop in tools to take any action.
Your enterprises's voice, in their language.
Finally, give Bland a personality, select or clone any voice, and have it respond in any language. Bland will navigate and adapt to any call just like a top employee-at a fraction of the cost.
Getting Started
Meet Pathways. The driver and map behind your customer's journey.
Pathways are at the heart of Bland's platform. Here, you tell Bland what to do. This ensures every interaction follows a clear goal, while Bland adapts naturally-handling unexpected turns with human-like fluidity.
Pathways break your phone calls into modular steps, each with customizable prompts, conditions, data extraction points, and guardrails. You map the conversation and Bland does the rest.
Getting Started
All the insights you could
want—while your Al self improves.
Bland is an entire dashboard for not only designing calls, but analyzing them. Transcripts, emotional sentiment, analytical insights, and response data are stored for you after every call.
Pathways are a unique invention by Bland. It resembles a tree based decision tree but behind the scenes it's powered by neural based architecture allowing it to self improve.
See Bland in action
Every day, Bland handles
calls just like yours. Take a listen.
Security
Our top priority is your customer’s security too.
Cloud solutions come at the expense of call quality. Bland provides end-to-end infrastructure so your customer experience is never reliant on big model providers.
That means faster response times, 99.99% uptime and fewer dependencies on external factors. All while driving your marginal call costs to zero.
Data in house
All Personally Identifiable Information is completely secure and stored in house by Bland.
SOC2 Type Il
Protecting your data is our top priority. But don't take our word for it, we've been audited and we're SOC2 Type || compliant.
PCI DSS
Need to handle payments over the phone? We're compliant and protect all cardholder data.
HIPAA
Have a medical use case for Bland's Al? Don't worry, we're HIPPA compliant as well.
Pen tests
We're regularly conducting penetration tests on our systems to make sure your data is always safe.
Unit Tests
Our engineering standards are high, we are constantly testing Bland to ensure even the smallest bugs don't impact you.
Implementation
We'll personally ensure all of your standard operating procedure's are held to the standard they should be.
Guardrails
For calls, we ensure every conversation has robust guardrails so Bland always represents your Brand properly.
